Frequently Asked Questions
- We are open 7 days a week from 9:00am until Sunset.
Flights depart continuously throughout the day. The wait time for a flight is usually 5-15 minutes.
During normal business hours, walk-ins are always welcome and although reservations are encouraged, they are not required. If you would like to fly outside of regular business hours or are interested in a tour right before the sun sets, a reservation is required.
- To book your tour, simply call: 888-535-4354 or visit the Tours section of our website.
- Tours depart from Ultimate HeliTours, Florida Keys Marathon Airport 9850 Overseas Hwy. Marathon, FL 33050 (Look for the Yellow Helicopter.)
Due to FAA regulations, we are required to return our passengers to their point of departure. We are working on this, and hope to offer further FAA compliant services in the future. Stay tuned!
Each helicopter seats up to three passengers at one time and we have a two person minimum per flight. Groups of any size are always welcome and we will do our best to accommodate them in separate consecutive flights.
Yes. Due to safety regulations, we cannot accommodate individuals weighing 300 lbs. or more. The maximum combined passenger weight, per flight, is 550 lbs
There is no age limit, but any passenger 24 months of age or younger must ride on an adult’s lap. Children under the age of 5 must be accompanied by an adult.
Absolutely! We are committed to providing a comfortable experience for all of our guests. Due to space limitations, we cannot accommodate wheelchairs on the helicopter. If you use a wheelchair and are able to transfer from the chair to the helicopter, you are welcome to join us. Our staff will help you transfer should you need assistance.
Our tours range anywhere from 6 and 60 minutes and cost between $59 and $449 per person. We also offer customized tours at an additional cost.
Yes. All our pilots are very familiar with the area and will point out the landmarks as you fly above them. They will also gladly answer any questions you may have.
If your flight is cancelled due to bad weather, you can schedule your flight for another day/time or receive a full refund.
This is a scenic tour, not a thrill ride. It is extremely rare for anyone to experience motion sickness from any of our tours. Flights are smooth and the turns are slow and gentle.
We encourage all passengers to bring cameras. The helicopter cockpit provides a great photographic opportunity! In the Robinson R-44, every seat is a window. Once you are seated in the helicopter, have fastened your seat-belt and have your headset in place, you are welcome to take pictures or videos. Cameras with wide-angle lenses tend to work the best within the cockpit. Telephoto lenses are also great for taking close-up photos of the marine life below.
Our fleet consists exclusively of Robinson R44 helicopters produced by the world’s leading manufacturer of civil helicopters. The open-cabin design allows every seat to be a window seat and offers excellent, unobstructed visibility. Each passenger has their own headset with built-in microphone, allowing them to communicate with other passengers and the pilot.
Yes. The safety of our passengers and crew is our number one priority. Our pilots are Federal Aviation Administration (FAA) commercially rated which means they have passed rigorous FAA tests and obtained FAA certifications. They are also in full compliance with drug and alcohol requirements dictated by federal regulations.
The safety of our passengers and crew is our first priority. We have a perfect safety record. We are meticulous about the safety measures taken by our company and continuously ensure 100% adherence to very strict maintenance guidelines. Our helicopters are maintained by FAA-licensed mechanics and authorized Robinson dealers
Please call 888-535-4354 if you need any additional information.
Gift certificates may be purchased via our secure online portal [lightframe shortname="jdpremieraviation" fallback="simple" flow="310754" view_item="197386"]here[/lightframe].
Wear comfortable clothing. T-shirts with shorts and sandals seem to be the most popular attire in the Keys!
Price per person is for passengers of all ages. There is a 2 passenger minimum for all tours. If you are a single rider a private tour option is available to you at checkout. Rates vary by tour.
Maximum individual passenger weight may not exceed 300lbs, and maximum total weight of all passengers may not exceed 550lbs.
As our tour groups are small and our seating limited, we must implement a 48 hour cancellation policy. If for any reason you decide to change or cancel your reservation, you must notify us at least 48 hours prior to your scheduled flight. Cancellations and no-shows within 48 hours of scheduled flight are non-refundable. A 3% credit card processing fee may be subtracted from your refund if your card has already been charged. A 10% fee will be charged on tours cancelled due to exceeding maximum weight limit.
Weather in Florida is highly unpredictable, however, most afternoon showers don’t last more than 10-15 minutes at a time. In the event that weather disrupts your scheduled flight and we are not able to reschedule you for another time or day, we will, of course, issue you a 100% refund.
We recommend that our passengers limit their alcohol consumption to a minimum prior to their departure. We reserve the right to refuse service to anyone based on our observance of any peculiar behaviors or attitude. Although the Keys is one of the most alcohol-friendly towns in the nation, our first priority is the safety of our passengers and our pilots.